Turning Donor Data Into Stronger Relationships With DRM
Customer relationship management tools have changed the way many businesses stay connected with their buyers. Nonprofits can get the same kind of lift from donor relationship management (DRM) systems, which bring information about supporters into one place and make it easier to see who gives, why they give, and how to keep them engaged over time. When your donor data is organized and accurate, it also makes life easier for your nonprofit audit services team when they review contribution records and reporting.
What Donor Relationship Management Really Does
DRM (often called “nonprofit CRM”) is about building and maintaining one-to-one relationships at scale. Instead of scattering notes across spreadsheets, email threads, and sticky notes, you track each person’s:
Contact details and communication preferences
Donation amounts and timing
Event attendance, volunteer history, and committee roles
Conversation notes and follow-up tasks
Without that shared view, staff members only see parts of the picture. One person might know a donor is interested in planned giving, another might know they prefer text messages, and someone else may have heard that they care deeply about a specific program. A good DRM system ties all of that together so you can tailor outreach and avoid missed opportunities.
Making DRM a Habit, Not Just a Tool
The real payoff from donor relationship management comes when everyone who interacts with supporters uses it consistently. That usually means:
Giving appropriate staff access to the database
Providing simple, practical training on how to enter and update information
Setting expectations that important donor interactions are recorded promptly
Each meeting, phone call, or quick conversation at an event becomes a chance to refine your understanding of a donor’s interests and capacity. Over time, that living record supports better fundraising strategy and smoother California nonprofit audit services, because contribution histories and acknowledgments are easier to trace and verify.
Examples: Monthly Giving and Legacy Gifts
A well-maintained DRM platform can help you grow both recurring and long-term giving.
For a monthly sustainer program, you can segment out people who:
Have given several times in a year
Respond positively to email or direct mail appeals
Match demographic patterns that correlate with recurring donations
Instead of inviting every donor, you design a focused campaign for those most likely to say “yes” to an automatic monthly gift. That keeps your costs down and respects the time and attention of donors who are better suited for occasional appeals.
For planned and major gifts, robust profiles help you spot supporters who:
Have a history of generous one-time gifts
Own appreciated assets or complex portfolios
Have expressed a deep, long-term commitment to your mission
With that insight, your team can introduce options such as charitable remainder trusts or other structured gifts in a targeted, respectful way rather than guessing who might be interested.
Industry resources on nonprofit donor management echo this point: the more effectively you use data to understand donors, the easier it is to match the right giving opportunities to the right people.
Choosing a Donor Relationship Management Solution
There are many donor management platforms on the market, from general CRMs with nonprofit add-ons to tools built exclusively for charities. When comparing options, most organizations focus on:
Monthly or annual cost and how pricing scales
Core functions such as gift entry, receipting, and reporting
Integration with online giving forms, email tools, and accounting systems
Data migration support and training for staff
Quality of ongoing customer support
Whatever you choose, make sure the system aligns with how your team already works or wants to work. A slightly simpler tool that people genuinely use will beat a feature-packed platform that only one person understands. As you refine processes around donor data, resources like EWA’s article on how new tax rules apply to your nonprofit’s donors can help align your receipting and documentation with IRS expectations.
What To Do Next
Assess how you track donor information today.
List your current tools for storing donor data, from spreadsheets to email lists, and identify gaps where important information is getting lost or duplicated.Define what you need from DRM before you shop for vendors.
Prioritize the features that matter most, such as reporting for the board, integration with your website, or better support for recurring and planned gifts.Connect donor data practices with your overall governance and audit picture.
Talk with your auditor about how a stronger DRM system can support cleaner contribution records, better internal controls, and smoother nonprofit audits.
Donor relationship management software is not a magic wand, but when your team uses it consistently, it becomes a powerful foundation for fundraising, stewardship, and transparent reporting.
Disclaimer: This article is for general informational purposes only and does not constitute legal, tax, or accounting advice.
Fiduciary Duty and Broker-Dealer Audit Services: What Your Board Should Really Understand
“Fiduciary” is one of those words that gets used a lot in financial and governance circles, but not always with a clear, shared definition. At its core, it describes a legal and ethical obligation to act in someone else’s best interests. For broker-dealers, that means your directors and key leaders must consistently put the firm’s customers, investors, and regulatory obligations ahead of personal convenience or gain.
When boards take that responsibility seriously and pair it with specialized broker-dealer audit services, the annual audit becomes more than a compliance exercise—it’s a way to test whether fiduciary responsibilities are truly embedded in how the organization operates.
What “Fiduciary” Means in Practice
Fiduciary duty isn’t just a label; it’s a standard of conduct. Board members and senior officers are expected to:
Make informed decisions based on reliable information
Ask hard questions when something doesn’t look right
Protect client assets and firm capital
Avoid using their position for personal benefit
In other words, they must behave as responsible stewards, not just figureheads. A board that understands this role is far better positioned to oversee risk, challenge weak processes, and support your broker-dealer audit services team when issues surface.
The Classic Fiduciary Duties: Care, Loyalty, and Obedience
Governance experts often break fiduciary duty into three related obligations:
Duty of care: Directors must devote sufficient time and attention to the firm’s affairs, review information carefully, and seek outside expertise when needed.
Duty of loyalty: They must put the organization’s interests ahead of personal or competing business interests, including those of friends or family.
Duty of obedience: They must ensure the firm follows its governing documents and applicable laws and regulations.
Resources available at nonprofit board fiduciary responsibilities make the same point: regardless of sector, people in positions of authority must act as trustworthy guardians of the organization’s mission and assets.
Conflicts of Interest: When Fiduciary Duty Is Tested
Conflicts of interest are where fiduciary duty often gets complicated. A conflict can arise when:
The firm does business with a company in which a director has a financial stake
A board member’s family member or close associate stands to benefit from a decision
A director sits on multiple boards with overlapping interests
Even the appearance of self-dealing can damage trust with clients, regulators, and investors. That’s why strong boards adopt clear conflict-of-interest policies that require:
Full disclosure of potential conflicts
Recusal from discussion and voting when a director is conflicted
Documentation showing how the remaining board members evaluated and approved any transaction
During an audit, these policies—and how they’re applied—help demonstrate that the firm’s decision-making process respects fiduciary obligations. A firm-wide culture of disclosure makes it much easier for auditors to see that control environments are working the way they should.
How Audit and Governance Work Together
Audit readiness isn’t just an accounting issue; it’s a governance issue. A board that understands its fiduciary responsibilities is more likely to:
Insist on timely, accurate financial reporting
Support internal control improvements rather than resist them
Take audit findings seriously and follow through on remediation plans
That’s where a full-service firm can be especially valuable. When your auditors understand both the technical standards and the realities of board governance, they can help directors see how their fiduciary responsibilities connect to specific audit procedures and regulatory expectations. An offsite explainer, such as this article on broker-dealer audits, can also help board members connect the dots between day-to-day oversight and what auditors are looking for in practice.
What Your Board Can Do Next
If you’re not sure your board fully understands its fiduciary role in the context of broker-dealer audit services, consider:
Reviewing fiduciary duties at the board level. Add a brief refresher on care, loyalty, and obedience to your next meeting agenda or annual board training.
Updating your conflict-of-interest policy. Make sure it covers related-party relationships, disclosure expectations, and how recusals are handled and documented.
Connecting governance to the audit plan. Invite your audit firm to walk the board through how fiduciary responsibilities show up in the audit scope and reporting.
By aligning fiduciary education, conflict-of-interest processes, and your audit strategy, your board can move beyond checking boxes and truly support the long-term health and credibility of the firm.
Disclaimer: This article is for general informational purposes only and does not constitute legal, tax, or accounting advice.